Refunds and cancellations
How cancelling works, when we refund, and how long a refund takes.
On this page
Free trial
Every company starts with a 21-day free trial. No card is needed and nothing is charged during the trial. If you do not pick a plan, the account turns read-only when the trial ends.
Cancelling your plan
The account owner can cancel at any time from Billing in the app, or by writing to us. The plan stays active until the end of the period you paid for, monthly or yearly. Export your data before then: after the period ends, only Billing stays open, so you can restart a plan.
What we refund
We do not refund a period that has already started, in full or in part. This includes unused months of a yearly plan and months in which you had fewer employees.
Duplicate or wrong charges
If you were charged twice, or more than your invoice, we refund the extra amount in full to the account or card you paid from. We start the refund within 2 working days of confirming it and send you a credit note.
How long a refund takes
Once started, a refund usually reaches you in 5 to 7 working days. Your bank may take longer. If money left your account but the payment shows as failed, it is returned automatically in the same time, or we confirm the payment and mark your invoice paid.
How to ask for a refund
Email [email protected] or call +91 96419 32222 with your invoice number. We reply within one working day. Human Before Resource Private Limited, Unit 804, 8th Floor, Signet Tower, DN-2, DN Block, Sector V, Salt Lake, Kolkata, West Bengal 700091.